![]() Window._dctk_guid_ = JSON. We will evaluate the current safety measures in place and consider implementing additional measures, such as assigning lifeguards at the top and bottom of the slides, to ensure the well-being of our young guests.Thank you for choosing Encore Resort, and we appreciate your understanding. We want all guests to have a safe and enjoyable experience at our waterpark, so we appreciate your suggestion regarding the need for lifeguards to direct kids on the slides. It is not in line with the level of service and professionalism we strive to provide. You can purchase your discount theme park. Plus, Encore guests enjoy exclusive savings on tickets to all the major theme parks in Orlando. ![]() SeaWorld Orlando and Universal Orlando Resort. Regarding the behavior of some of our lifeguard staffers at the waterpark, we apologize for the inconvenience and frustration it caused. Encore Resort at Reunion offers visitors an endless array of fun things to do and is ideally located nearby top theme parks and most popular attractions. We have taken immediate action to rectify the situation and ensure that our pool maintenance procedures are reviewed and improved to prevent such incidents from occurring in the future. This is certainly not the kind of experience we want our guests to have, and we understand how upsetting it must have been for you. We are deeply sorry for the unpleasant surprise you encountered with the dead rat in your private pool. However, we sincerely apologize for the issues you experienced during your stay. We are pleased to hear that you enjoyed the high ceilings and movie theatre room. Thank you for taking the time to provide feedback on your recent stay at our resort. ![]()
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